Privacy Policy – Acupuncture Works
1. Introduction
Acupuncture Works is committed to protecting your privacy
and managing your personal and health information in accordance with the Privacy
Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and
disclose your personal and health information.
2. What Information We Collect
We may collect the following information:
- Personal
details (name, address, date of birth, contact details)
- Health
information (medical history, symptoms, diagnoses, treatment notes)
- Appointment
and billing information
- Payment
and transaction details
- Website
enquiry information (e.g. contact form submissions)
- Communication
preferences
3. How We Collect Information
We collect information:
- Directly
from you (intake forms, consultations, online bookings)
- Through
our website (e.g. contact forms)
- Through
our practice management system (Cliniko)
- When
you communicate with us (email, phone, SMS)
- When
you subscribe to communications (e.g. email newsletters)
4. Why We Collect Information
We collect your information to:
- Provide
safe and effective healthcare
- Maintain
accurate clinical records
- Communicate
regarding appointments and treatment
- Process
payments and health fund claims
- Send
relevant updates, newsletters, or clinic information (with your consent)
- Meet
legal and professional obligations
5. Storage and Security
Your information is stored securely using:
- Digital
practice management systems (including Cliniko)
- Secure
website hosting platforms
- Encrypted
cloud-based systems
We take reasonable steps to protect your information from:
- Misuse
- Loss
- Unauthorised
access or disclosure
6. Use of Third-Party Services
We use secure third-party providers to support our practice,
including:
- Cliniko
(practice management and patient records)
- Website
hosting providers (e.g. Hostinger)
- Email
communication platforms (e.g. Mailchimp)
- Payment and claiming systems (e.g. EFTPOS providers, HICAPS)
These providers may process personal information necessary
to:
- Manage
bookings
- Deliver
communications
- Process
payments and claims
- Maintain our systems
Only the minimum necessary information is shared, and
providers are required to maintain appropriate privacy and security standards.
Some service providers may store or process data in secure
cloud environments, including locations outside Australia, in accordance with
applicable privacy laws.
7. Disclosure of Information
We will only disclose your information:
- With
your consent
- To
other healthcare providers involved in your care
- When
required by law
We do not sell your personal information.
8. Access and Correction
You may request access to your personal or health records at
any time.
We will:
- Provide
access (where appropriate)
- Correct
inaccurate or incomplete information upon request
9. Complaints
If you have concerns about your privacy:
- Contact
us directly first
- If
unresolved, you may contact the
Office of the Australian Information Commissioner (OAIC)
10. Contact Details
Acupuncture Works
Email: trent@acupuncture-works.com.au
107 Cumberland Road Ingleburn NSW Australia 2565
11. Consent
By providing your personal information or using our
services, you consent to the collection, use, and disclosure of your
information as outlined in this Privacy Policy.
