Refund Delivery Policy

Payment Methods

All payments and refunds are transacted in Australian dollars (AUD) and include GST (Goods and services tax) as of 15/03/17. Product prices are regularly updated in line with business expense increase.

Credit Card via Secured Website. You can use our secure online shopping cart to make your purchase and pay with your Visa or MasterCard.

Credit Card via Telephone

You are welcome to phone us with your order and provide your credit details for payment at the time of placing your order.


Clinic Treatment Bookings:

After creating a Setmore account and booking your session online through the Setmore plugin you have secured your appointed treatment time.

You will receive a reminder message 24 hours before your appointed session to prevent client forgetting appointment times.

By attending the session your booking has been fulfilled. Late arrivals retain their same session start and finish time, no extensions are given as this will impact other clients sessions.

Digital Subscriptions:

After placing your order online, you will receive an email with instructions on how to setup your account, if you have not already created one, and how to activate your subscription.

Receipt by you, of this email is considered delivery of your subscription. If you do not receive your email or cannot activate your subscription, please contact us within five (5) business days so we can resolve the issue.

It is your responsibility to familiarize yourself with this Delivery Policy (for Streaming Digital Goods and workshop events). By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

Refunds and Credits

Clinic Appointment Bookings:

No refunds are available after your bookings treatment has been performed.

Digital Subscriptions:

Due to the nature of digital products, Acupuncture Works does not typically offer a refund or credit on a subscription purchase unless required under Australian consumer law or other consumer protection laws. If you would like to obtain a refund or credit, please contact us via email.

We will assess refund or credit requests on their merits, considering the digital nature of Acupuncture Works items and the type of item preview that was available before purchase. There is no obligation to provide a refund or credit in cases where more than fourteen (14) days have passed since the purchase and/or the purchaser has accessed content via digital streaming and/or digital downloads.

Please feel free to contact us personally in regards to your individual situation should you wish to discuss refunds or credits in more detail.


Digital subscriptions are setup via your initial settings upon purchase. Recurring subscriptions will occur automatically based on your subscription term. You may cancel your subscription at any time. If you choose to cancel your subscription within fourteen (14) days of an automatic renewal, we will offer you a refund.

Please feel free to contact us via email or phone to discuss your individual subscription should you wish to refund an automatic payment.


Clients can cancel their online booking up to 24 hours prior to their treatment time. This is done by logging into their Setmore booking page account and cancelling their treatment or via phone (please do not reply to the SMS reminder notification as this is an unmanned number).

By placing the treatment booking you are committing to attend the session, if you cancel within 24 hours cancellation fees apply; $40 for 45min sessions and $60 for 75min sessions

If a clinic treatment booking is cancelled by the therapist due to any factors listed below, you will not be charged and a suitable alternative treatment booking time will be organised.

Cancellations may occur from but are not limited to: therapist sickness or injury and unforeseen family or personal reasons.