Booking Terms & Acknowledgement
Appointment Bookings
By booking an appointment with Acupuncture Works, you acknowledge and agree to the following Booking Terms & Acknowledgement.
Appointment times are reserved specifically for each patient to ensure availability and continuity of care.
Providing Accurate Information
You are responsible for ensuring that the information provided during the booking process is accurate and up to date.
Please notify Acupuncture Works as soon as possible if your contact details or relevant health information change.
New Patient Requirements
New patients may be required to complete intake forms, provide relevant health information, and complete informed consent documentation before treatment can commence.
Failure to provide required information may result in treatment being postponed or rescheduled.
Fees and Payment
Payment is required on the day of treatment unless alternative arrangements have been agreed to in advance.
Where applicable, private health fund rebates may be processed at the time of consultation. Any outstanding balance remains the responsibility of the patient.
Cancellations and Missed Appointments
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Appointments cancelled with less than 24 hours’ notice, or appointments missed without notice, may incur a fee of up to 60% of the scheduled consultation fee.
Cancellation and missed appointment fees are not claimable through private health funds.
Further information is available in our Cancellation Policy.
Privacy
Personal information collected during the booking process will be handled in accordance with our Privacy Policy.
By proceeding with a booking, you acknowledge that you have read and understood the Privacy Policy.
Healthcare Information
Information provided through the booking process, website, email communications, newsletters, or other materials does not constitute medical advice and should not be relied upon as a substitute for professional healthcare assessment.
Booking an appointment does not establish a practitioner-patient relationship prior to consultation, assessment, and acceptance as a patient by Acupuncture Works.
Agreement
By proceeding with a booking, you confirm that:
- The information you have provided is accurate to the best of your knowledge.
- You have read and understood these Booking Terms & Acknowledgement.
- You understand and accept the Cancellation Policy.
- You understand that informed consent will be obtained prior to treatment where required.
- You understand that treatment recommendations and outcomes vary between individuals and cannot be guaranteed.
Contact
For questions regarding appointments, cancellations, or bookings, please contact:
Acupuncture Works
Email: trent@acupuncture-works.com.au
107 Cumberland Road
Ingleburn NSW 2565
Australia
